Overview
RATP (Régie Autonome des Transports Parisiens) is a state-owned public transport operator headquartered in Paris, France. Formed in 1948, the group has its origins as the public transport operator for the city of Paris. Today RATP is still responsible for most of the public transport in Paris and its surrounding Île-de-France region, but also has extended its operations to include businesses around the globe. These include involvement in the operation of bus, tram, rapid transit and inter-city rail services, located in Europe, Asia, Africa and the Americas.
Results
30% increase in employee satisfaction
Significant Productivity Gains
Within 4 months of implementation, RATP not only accomplished its original goal of quick implementation, but was able to achieve other impressive results in its HR Shared Services Center with the Neocase HR solution
Solution
Neocase HR — Rapid Deployment and High User Adoption
Neocase HR solution was deployed in a SaaS (Software as a Service) delivery model, which was the clear choice for RATP due to its strict time to deploy requirements governing the project.
Challenge
Establish a complete case management process and audit trail to track quality of service.
As a strategic move to maintain effective management control over HR SSC processes, RATP was tasked to find a software solution that would allow for streamlined HR Departmental processes.
Requirements
Sophisticated Case Management and Workflow
RATP managers wanted the ability to report on processes, analyze metrics, improve efficiencies, and achieve higher overall employee satisfaction.