Employee Satisfaction

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The big shift in thinking around HR Service Delivery has been the change in focus from productivity and efficiency to employee experience, and employee engagement. That’s not to say that productivity and efficiency don’t matter. They certainly do. But they’re not all that matter. The HR Knowledge Base plays a major role in service delivery offering personalized search results, access to HR tools and information– all to greatly enhance employee service and satisfaction. The focus on the employee has risen to a higher level than it’s ever been.

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3 out of 5 people don’t respond to surveys. Here’s what the 2 who do know…
April 23, 2018

If your job involves evaluating, buying or using HR Technology, Sierra Cedar would love to [...]

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5 Ways to Reduce your Customers’ Pain of Waiting

If there’s one thing I can’t stand, it’s waiting.  When I’m forced to wait, I [...]

13
Apr
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Looking to Boost Employee Engagement? Try this…

The Center for WorkLife at the University of California Hastings College of the Law recently conducted a study [...]

31
Mar
Employee Satisfaction Surveys
6 Keys to Effective Employee Satisfaction Surveys

Before an employee can be engaged, they need to be satisfied with the core aspects [...]

08
Jan
Employee Experience
Use the 3-E Framework to Improve the Employee Experience.

According to Forbes and Jeanne Meister, partner with HR advisory firm Future Workplace, the Employee [...]

23
Dec
Making New Employees Feel Right at Home

HR Shared Services Help New Hires get to know their Company Quickly & Feel at [...]

07
Dec
agent journey mapping can smooth the water
Use Agent Journey Mapping to Improve the Employee Experience.

Customer journey mapping is a widely-accepted practice for improving the Customer Experience.  Journey mapping can [...]

19
Nov
Employee Experience Strategy
Does your HR Service Delivery improve Employee Engagement?

The big shift in thinking around HR Service Delivery has been the change in focus [...]

06
Apr
Personalization increases employee engagement
What Marketing can Teach HR about Engagement

Have you ever wondered what makes companies like Amazon and Netflix so good at engaging [...]

05
Dec
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Employee Engagement & Retention Best Practices – Learning from ‘Office Space’

Finding and keeping great talent is a never-ending task. Keeping your finger on the pulse [...]

28
Jul