• Renault improved its HR Shared Services Center productivity by 30% using Neocase HR Power

At a glance

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Manufacturing

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France

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25,000 employees

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40% increase in Employee Satisfaction

Overview

Renault S.A. is a French multinational vehicle manufacturer established in 1899. The company produces a range of cars and vans, and in the past, trucks, tractors, tanks, buses/coaches and autorail vehicles. In 2011, Renault was the third biggest European automaker by production behind Volkswagen Group and PSA and the ninth biggest automaker in the world.

Challenge

Establish an HR Shared Services Center to increase efficiency in HR processes.

As a strategic move to reduce costs across the enterprise, Renault sought to establish a shared services center to manage HR requests.

Requirements

Complete case audit trail, sophisticated reporting.

Renault launched its shared service center in order to take advantage of the cost savings generally associated with this business strategy.

Solution

Neocase HR Power comprising of it’s Self Service Portal, Knowledge Base − a perfectly integrated solution.

Agents are equipped with Neocase Knowledge Base and the Neocase workflow engine to transfer and escalate cases where appropriate.

Results

Significant reduction of inbound employee requests.

  • HR SSC productivity increase of 30%
  • Improvement of employee and manager satisfaction
    by 40%

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