• PSA Peugeot Citroën improves their performance and the productivity of their HR Shared Services Centers with Neocase HR Power

At a glance

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Manufacturing

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France

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80,000 employees

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64% Tier 0 Resolution Rate

Overview

PSA Peugeot Citroën is a global French group owner of 3 renowned companies: Peugeot, Citroën, and DS. They are the second largest European car manufacturer, PSA generated a turnover of €54.1 billion in 2013. Selling in over 160 countries, the company has 16 production sites, including some joint-ventures and also has operations covering funding and car equipment.

Challenge

Standardize HR Processes while optimizing the productivity and performance of the various HR SSC

  • Standardize the services access through SSC despite the employees’ group differences
  • Standardize the HR Processes within the group through the HR SSC

Requirements

Improve Performances and Results

PSA Peugeot Citroën wanted an evolving solution to be applied to other services through the process automation for request sent to the SSC, for employees and HR Services.

Solution

Neocase HR Power solution delivered to employees and Agents of the different HR SSC

  • A solution dedicated to HR
  • Multi-channel single point of contact (portal, email, telephone)
  • Request management & follow-up for Agents as well as for employees

Results

Productivity Gains of 32%

Neocase HR Power also helped to increase service quality within the HR SSC, thus enabling higher employee satisfaction rates.

 

Hear what they say

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“Few years ago, we started an ambitious project to implement a Payroll SSC for our 80,000 French employees and we wanted to provide the SSC with the necessary tools to communicate with employees but also spread information about payroll. This is why we chose to collaborate with Neocase. Today, Neocase supports 80,000 employees, including 13,000 managers in France for payroll and administration matters.”

 

Jean-Marc Barféty, Head of HRIS

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