• MGM Resorts International Hits Jackpot with Neocase HR Power — the Premier HR Shared Services Solution

At a glance

Hotels & Casinos

USA & China

62,000 employees

$1.1 Million saving

Overview

MGM Resorts International, one of the world’s leading global hospitality companies, operates 23 resorts with over 62,000 employees. The firm operates a portfolio of destination resort brands around the world including the Bellagio, MGM Grand and Luxor in Las Vegas, and the MGM Grand Detroit in Michigan. MGM Resorts International also has holdings in several other significant developments such as CityCenter in Las Vegas and MGM China Holdings Limited, which owns the MGM Macau Resort and a development in process on Cotai.

 

Challenge

How to best leverage HR technology for optimal cost-effectiveness and engaging service delivery

Automate HR Service Delivery, optimize productivity and decrease administrative costs while enhancing employee engagement.

Requirements

Engaging & Cost-effective HR Service Delivery

MGM Resorts International were looking for a solution that would accomplish several goals.

Solution

HR Shared Services Integration and Presentation Powered by Neocase HR Power

The HR technology implemented would aide this process by creating automated and streamlined Shared Services for functions including leave, benefits and HR administration.

Results

30% reduction in number of inbound employee requests

  • Reduced net HR staffing costs by $1.1 Million
  • Increased HR employee and management productivity
  • Enhanced employee self-sufficiency and engagement
  • Created a standardized and streamlined approach to policies and procedures

 

Hear what they say

We did a comprehensive search and selected Neocase as our vendor of choice. They were up and running in 90 days, the most cost-effective solution, and their Case Management and Knowledge Base modules were significant in our truly obtaining the benefits of our shared services department.

Jeff Ellis — VP/CFO, Human Resources Shared Services

Additional Success Stories

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