• Neocase HR Power Helping Lehigh Hanson Inc, the Construction Materials Firm Build Better Employee Relationships

At a glance

construction

Construction

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United States

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45,000 employees

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$250,000 annual savings

Overview

Lehigh Hanson is one of the largest construction materials companies in North America. Lehigh Hanson is a wholly-owned subsidiary of HeidelbergCement Group, the global market leader in aggregates and a prominent player in the fields of cement, concrete, and other downstream activities. HeidelbergCement employs some 45,000 people at 2,300 locations in more than 40 countries, including 7,644 in North America.

Challenge

Transforming from Transactional to Strategic HR Services

Lehigh Hanson sought to automate the delivery of their human resources services through a streamlined employee self-service portal.

Requirements

Designing a Self-Service Portal to make the Transformation a Reality

Provide HR service to employees in the field at 500 locations approximately across the US and Canada. The firm was looking to automate these offsite HR processes into a central system requiring less paper and labor; as well as a much more efficient and cost-effective solution.

Solution

Superior Employee Service Powered by Neocase HR Power

HR Power was selected to provide Knowledge Base and Case Management components to deliver a superior Personalized Portal for employees, giving them access to targeted content, online documents and forms and automated corporate communications.

Results

Engaged Employees Streamlined Service Delivery & Cost Savings.

Here is what our employees said about the portal:

“I like it! I have access to information 24/7 and I no longer have to wait to contact a person.” Ubaldo Garcia

“The new website is very impressive. Well done to all involved… very comprehensive.” Walter Norris Area Manager – Texas

 

 

Hear what they say

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“When we initiated Phase One of the Employee Portal, we anticipated maybe a little over half of the employees would jump on board at first,” explained Donna. “Right off the bat though, we had 99.2% use the portal for benefits enrollment! People were happy with the Portal – they liked it, and were using it.”

 

Donna Ashabranner – Senior Director of Employee Services

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