15+ years Experience
We understand your challenges
A proven track record of success – that’s what you get when you partner with Neocase Software.We’ve been working with multinational companies of various sizes, in a variety of industries, for over fifteen years – with one goal in mind – helping these firms best facilitate Service Delivery into their organization for optimal customer service and satisfaction.
We refer to our customers as ‘partners’ as that is truly the way we see them. Our business is all about providing solutions for Relationship Management; and our customers have been instrumental in the evolution of our offerings – giving us insight into product direction, as well as counsel for the development of new features. The knowledge and experience we gain from each and every customer is added into the Neocase fold which helps us design, develop and distribute a better solution.
A Complete Solution
12 integrated modules for real business results & a seamlessly easy user experience
Neocase’s Service Delivery suites have been built internally from the ground up – to provide a solid foundation of modules created to seamlessly work with one another. This integrated solution approach to design and development means that our customers work within a unified interface – where every component provides critical functionality within the architecture – to best serve the organization.
From modules used to easily and swiftly create baseline functionality such as End-to-End Business Process Management, Business Intelligence and Personalized Knowledge Base; to components created to optimally serve employees and customers like Collaborative Case Management and Self-Service Portals – Neocase delivers shared services efficiencies and effectiveness across the organization. For more information on the entire line of Neocase modules, select HR Power or FS Power
Flexible & Customizable
So you can do it your way
A lot of software companies try to fit a great many square pegs into round holes – making their customers comply with the solution’s blueprint. Not so with Neocase Software. Our Software as a Service (SaaS) offerings are designed with you – the customer – in mind. From our integrated platforms for Human Resources and Financial Services offered via low-cost, easy to implement SaaS architecture – to our rapid-integration model utilizing Web services and open data integration services – we’ve created our offerings to be flexible and customizable – to meet your needs and exceed your expectations.
Connected, Scalable & Secure
All in the cloud
As your company grows, Neocase’s SaaS solutions are designed to grow with you. By leveraging the security and flexibility of Cloud Computing; adding new employee connections is as easy as accessing the Web. It is this scalability coupled with the highest levels of data integrity and security; that make working with Neocase for your Shared Services an experience second to none.
In fact, once an organization begins working with Neocase – they keep working with us. We have kept our customers extremely satisfied through high levels of service, support and ongoing product enhancement – to the tune of a 95% retention rate – a statistic of which we’re very proud!
State of the art mobile Responsive Technology
In today’s global business environment, 24/7 access is a requirement. When you work with Neocase Software, not only do our offerings provide anytime, anyplace access – but the same holds true for our customer service. We believe that to seriously play in the global market 24/7 – you must practice what you preach. Our Customer Care Team is available around the clock via offices located across North America, Europe and Asia – to assist in any way with our solutions.
And, when it comes to those solutions, they too are accessible 24/7 via mobile technology to give an organization the tools it needs to best serve its employees and customers. In fact, companies implementing solutions from Neocase frequently enjoy improved satisfaction rates of over 50%. Automating and streamlining the delivery of Shared Services improves efficiency and productivity while lowering operational costs – great advantages for both the morale and bottom line of your firm.