HR Service Delivery, HR Shared Services, Customer Service, Self Service Solutions: Neocase Software

Neocase CS is a trusted case management solution used in customer support operations, IT help desks and call centers at large corporations such as Air France-KLM, Toshiba and Renault-Nissan.

With Neocase CS, you can manage, track and analyze the full trail of customer inquiries within your Customer Service department that are answered by customer service staff or resolved by product experts.

Neocase CS also enables you to:

Respond to inbound requests in a timely and proactive manner.
Empower Customer Service staff to quickly resolve customer inquiries.
Build and share product and support knowledge and expertise.
Allow your customers to access product information, submit requests or resolve issues themselves through a 24/7 Web Portal.

Register to the right and receive an information packet including: product datasheets, case studies and a whitepaper on self service!

Neocase Screenshot
Business Intelligence

Neocase Screenshot
Business Process Management

Neocase CS Features At a Glance:

Business Process Management functionality (Case Routing, Workflow Editor, Business Rules Engine)
24/7 Customer Self Service Portal integrated with knowledge base
Integrated Knowledge Base that proactively resolves issues
Child and Parent Case Management
Sophisticated Service Level agreements (SLAs) & contract managementt
Business Intelligence including flexible Role-based Dashboards including KPIs
Complete audit trail and customer case history
Integration with various other core customer service applications (MS Dynamics CRM, Community Forums, CTI Integration, etc.)
Delivered On-premise or On-Demand (SaaS)

Neocase CS is a trusted case management solution used in customer support operations, IT help desks and call centers at large corporations such as Air France-KLM, Toshiba and Renault-Nissan.

Register to the right and receive an information packet including: product datasheets, case studies and a whitepaper on self service!

Register for your free Info Packet

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Info Packet