Neocase Featured Client: IDS Success Story - Using Case Management Technology to Streamline Customer Service Operations.
Guest Speaker: Doug Schick, Director of Global Support, IDS
Neocase is proud to host Doug Schick, Director of Global Support, of International Decision Systems in this 1-hour informative look at the challenges and successes of the IDS Customer Service department, and what brought them to implement Neocase CS in a SaaS environment. Learn how IDS used the Neocase solution suite to affect positive change in their customer service organization, by reducing overall department costs while increasing customer satisfaction. Attend to know more about the ease and economics behind SaaS implementations, how Software-as-a-Service can alleviate the burden of software installation, maintenance, ongoing operation, and support.
During the one-hour webinar, you will learn how IDS:
- Removed infrastructure silos across the company by integrating all Customer Operations systems.
- Increased productivity and efficiency of CS representatives by delivering advanced functionality and integrated knowledge base.
- Reduced the amount of direct inquiries due to Self-Service Portal.
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Register now for the December 10th Webinar! |
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Webinar Details:
- Cost: Complimentary
- Date: Wednesday, December 10, 2008
- Time: 10am PT | 12pm CT | 1pm ET
- Format: Microsoft LiveMeeting and Conference Call
- Presenters: Jim Watson, Regional Sales Director & Dan Walsh, Director of Technology Services
- Guest Speaker: Doug Schick, Director of Global Support, IDS, Inc.
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