Improving HR Productivity & Employee Satisfaction  through Technology-Based Case Management The purpose of this paper is to consider how technology can be successfully implemented in global organizations in order to help manage human resource needs for large employee populations. It will identify the functions for which technology can be most effectively deployed and present a model for  increasing the efficiency of managing a global human resource organization. Finally, this paper documents a successful implementation of case management technology at a global car manufacturer.

Self Service Drives Dollars for the Contact Center Customers want answers to their questions more quickly and more accurately in the channel of their choice. Download this paper to find out about these interesting statistics and more

Contact Center On Demand: Right Price - Right Results With contact centers under increasing pressure to make their resources more accessible to their customers and reduce costs, recent Aberdeen research reveals that outsourcing/hosting contact center capabilities is one of the top three strategic initiatives companies will take this year.

CRM Technology Briefing Report for Growing Businesses by CRM Mastery According to a recent research report issued by Best Practices, LLC, "today's technology-aware consumers are demanding higher levels of service than ever before." What's more, in today's global marketplace, many rapidly growing small and midsized businesses are discovering that customer service is often one of the most important (if not one of the only) competitive differentiators.

Customer Service Operations Solved through Real-time Collaboration by Neocase Software As we reach a level of market saturation in the customer relationship management (CRM) space for sales and marketing, what is happening to customer service ? Your customer wants to have professional, clearly defined customer service options in place that not only address basic questions but also the complex questions and situations relative to him. It is up to the customer to decide if you are the right business partner based on how committed you are to delivering the best, most organized customer service.