Welcome to the Neocase Software Webinar Series. We offer demonstrations on improving Customer Support (CS) and Human Resource Shared Services (HRSS) operations by providing solutions to the challenges you face on a daily basis.

Enhance Customer Service Operations with Business Process Management
Wednesday, September 22nd - 8:30am PT | 11:30am ET | 4:30pm BST

According to Gartner's CIO Agenda Survey, 'Improving Business Processes' has been the #1 business priority four years in a row for CIOs worldwide. In 60 minutes, you will learn about:

• Importance and benefits of BPM in improving Customer Service Delivery
• How BPM can help you streamline and automate administrative customer service processes
• Best practices in BPM from global corporations such as: CORPTAX Software, Monoprix, and leading consultancies (Gartner, Accenture)

Sneak Preview: Neocase New Self Service Portal and Neocase 12

Neocase is launching Neocase 12 and a new Self Service Portal solution at the beginning of the 4th quarter. This is a great chance to get a sneak preview of some of the exciting and innovative new features in that release:

• Enhanced Self Service portal with better knowledge base integration, virtual assistant and improved content management functionality
• Improved Business Process management and Business Intelligence capabilities in Neocase 12