A leading provider of customer service and support software solutions - On-premise and SaaS. - Attend a Webinar

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Attend a Webinar

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Welcome to the Neocase Software Webinar Series. We offer demonstrations on improving Customer Support and HR Shared Services operations by providing solutions to the challenges you face on a daily basis.
The Economics of Customer Service Excellence: Critical Improvements for Tier 1 and First Call Resolution Thursday, November 19th\| 9am PT / 12pm ET / 4pm BT
Best practices from TSIA (formerly SSPA) and Neocase Software with a Success Story from CORPTAX Software You don't have to be an economist to understand the economy of customer service excellence. Moving away from high-cost, high-volume channels toward those that improve productivity, efficiency and service success will significantly transform your organization. Key benefits as a result can be: support technician productivity, customer satisfaction and an accelerated product repurchase cycle....click here to read further. *Featured Speakers:* John Ragsdale, VP of Technology *TSIA* Lloyd Howlett, VP of Global Customer Support *CORPTAX* Jim Watson, Technology Services *Neocase Software* *Who should attend?* Customer Service professionals (Managers and above) in the following domains: » Global Customer Support » Customer Service/Customer Care » Customer Relationship/Client Relations

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