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Welcome to the Neocase Software Webinar Series. We offer demonstrations on improving Customer Support and HR Shared Services operations by providing solutions to the challenges you face on a daily basis.

Below is our current offering:



 

 
 Neocase CS – Enhance Customer Service Operations with BPM
 Wednesday, March 24th: 8:30am PT | 11:30am ET | 4:30pm GMT (UK)
 Duration: 60min.

This webinar will introduce the concept of BPM and best practices in BPM to improve Customer Service delivery gathered from companies such as: CORPTAX, IDS and Fox Systems.

In an hour, you will learn:

• Importance and benefits of BPM in improving Customer Service Delivery 

• How BPM can help you streamline and automate administrative customer service tasks 

• Best practices from global corporations such as: CORPTAX, IDS and Fox Systems and leading customer service experts (TSIA, Gartner)

Who Should Attend? 

Customer Service professionals in the following areas:
  » Customer Support/Customer Service operations 
  » Customer Contact Center
  » Customer Care
  » Customer Relationship Management
  » Worldwide Customer Support

 

 

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