This webinar will introduce the concept of BPM and best practices in BPM to improve Customer Service delivery gathered from companies such as: CORPTAX, IDS and Fox Systems.

In an hour, you will learn:

• Importance and benefits of BPM in improving Customer Service Delivery 

• How BPM can help you streamline and automate administrative customer service tasks 

• Best practices from global corporations such as: CORPTAX, IDS and Fox Systems and leading customer service experts (TSIA, Gartner)

Who Should Attend? 

Customer Service professionals in the following areas:
  » Customer Support/Customer Service operations 
  » Customer Contact Center
  » Customer Care
  » Customer Relationship Management
  » Worldwide Customer Support