• Standardize HR information and streamline employee communications using knowledge management best practices • Improve a HR agent’s first call resolution time with accurate information and instantaneous access• Quickly identify knowledge and information gaps that slow case resolution, with Knowledge Base reports• Integrate Knowledge Base with Self Service for an important strategy to faster case resolution Who Should Attend? Human Resource professionals in the following areas: » HRIS/HRIT » Shared Services » Global Shared Services » Employee Services » HR Systems Analyst » HR Technology » HR Operations
This webinar will introduce the concept of BPM and best practices in BPM to improve Customer Service delivery gathered from companies such as: CORPTAX, IDS and Fox Systems.
In an hour, you will learn:
• Importance and benefits of BPM in improving Customer Service Delivery • How BPM can help you streamline and automate administrative customer service tasks • Best practices from global corporations such as: CORPTAX, IDS and Fox Systems and leading customer service experts (TSIA, Gartner)
Who Should Attend? Customer Service professionals in the following areas: » Customer Support/Customer Service operations » Customer Contact Center » Customer Care » Customer Relationship Management » Worldwide Customer Support
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