A MESSAGE FROM OUR CEO

		Dear Customers & Prospects, I was very honored to have met with some of our key customers during the past few months. I am happy to say that, as a result of these meetings, Neocase reprioritized several scheduled product enhancements to help overcome some of the challenges that our customers are facing.

These new product enhancements will be released later this month in Version 11.1 of the Neocase platform. It’s especially gratifying for me to hear how our solutions and our teams are making a real difference for our clients, in driving up customer satisfaction, while lowering operating costs:

“Neocase has already helped us to realize significant cost savings in our customer service operations while increasing satisfaction among our customers. The Neocase solution will continue to add tremendous value to our organization.” (Ron Fior, CFO at Callidus Software)

Neocase is strongly committed to ongoing, innovative product development so that our solutions will continue to drive greater value in customer support operations and shared service centers.

We are looking forward to a successful 4th quarter working together with our customers to make the Neocase platform the best solution in the market!

Sincerely,

Julien Dahan
CEO, Neocase Software

FEATURED SOLUTION: Neocase FR

		Neocase FR empowers finance departments of large corporations to resolve financial inquiries faster and more efficient through collaborative case management and knowledge management.

The solution tracks all financial inquiries, structures resolution processes by involving all necessary stakeholders in a collaborative workflow, and provides managers with a dashboard of financial key performance indicators.

Neocase FR can be either deployed on-premise or in a SaaS model. Companies such as Brinks have seen significant improvements in financial KPIs with Neocase FR.