Dear Customers and Prospects,

We are approaching the end of February and it has already been an interesting 2009 for Neocase. Among the exciting news was our certification for Microsoft Dynamics CRM - a rigorous process that demonstrates the software development quality and compatibility of Neocase solutions.

Tuesday, January 27th, 2009 | Paris, France

Neocase Software was pleased to host its 1st Annual EMEA Customer Event for its European clientele in Paris, France. The event consisted of informative and engaging sessions, designed for the benefit of customer networking and to demonstrate the latest developments in Neocase solutions.

The day began with corporate presentations on Neocase's strategic positioning and product roadmap as well as new solutions such as Neocase BPM that can be deployed across the enterprise. The corporate presentations were followed by live client feedback and success story sharing. After a masterfully catered lunch, sessions resumed to illustrate the Neocase product roadmap, with detailed solution demonstrations.

Highlights included key presentations from Neocase clients, CFAO and Air France, which showcased impressive metrics and results.

Coming soon! Neocase 1st Annual North America Customer Event

A recent leading article in the Economist stated: "There is strong demand for technologies that do the same for less money, rather than more for the same price".

With one of our recent customer wins - a large US chip manufacturer - Neocase Software has taken this trend of "same for less" a step further. Here, the chip manufacturer faced the option of:

1 - Upgrade its current legacy systems at an extremely high price point while accruing additional professional service fees

OR

2 - Purchase best-of-breed functionality at half the price point, including professional services.

The choice: The chip manufacturer chose Neocase at half the price point with even more functionality than the legacy upgrade would have delivered.

If you are facing a similar challenge, don't hesitate to contact one of our sales reps to learn more about these costs savings through Neocase! Email us at info@neocasesoftware.com.

Service Level Agreements are becoming increasingly important across all customer service domains. The SLA may specify the levels of availability, serviceability, performance, operation, or other attributes of the service delivered to either an employee or customer. It aids in managing customer or employee expectations, otherwise customer will set his own expectations for reasonable service. This may lead to customer dissatisfaction if these expectations are not met.

Based on research by ServiceXRG, customers covered by SLAs are more likely to receive better service performance, and therefore have a better service experience than customers not covered by SLAs. For example, customers under SLAs have received 200 times better response rates than other customers, and have a much better service experience (positive experience for SLA customers vs. Non-SLA customers: 71.2% versus 53.75%).

If you would like to be one of the first to receive the whitepaper before it is released to the public, please send an email to: marketing@neocasesoftware.com.