Dear Customers and Prospects,

It's been an exciting few months here at Neocase with our recent launch of new solutions for human resources contact centers and shared service centers for mid-size and large HR organizations.

Transform your HR Service Delivery with Neocase HRPower and HRForce.

According to a CedarCrestone report, a global HR infrastructure that manages and optimizes processes and service delivery within a HR Shared Services organization can play a significant role in enabling and supporting HR transformation. Considerable process savings can also be achieved, ranging from 20% to over 80%, depending on the process and the technology.

In order to enable HR organizations to achieve these process savings and other benefits, Neocase Software developed Neocase HRPower and Neocase HRForce for large global HR SSOs and mid-size HR Contact Centers.

These solutions offer unique HR functionality, including:

• Preconfigured HR processes and service level agreements supporting key HR operations such as: onboarding, offboarding, maternity leave, grievance, and performance improvement, giving HR organizations a head-start down the path towards HR process automation.
• Business intelligence functionality, including multi-dimensional OLAP analysis, drill-down reporting and over 50 standard HR reports and knowledge base reports.
• Flexible architecture supporting the configuration of complex HR processes and environments within a HR SSO through advanced Business Process Management functionality.

To learn more about both solutions, download our datasheets and visit the solution pages for Neocase HRPower and Neocase HRForce. Also, register for our upcoming webinar on Neocase HRForce.

International Decision Systems, Inc., a global market leader in software and solutions for equipment finance, was named first runner-up for the 2009 IQPC Call Center Excellence Award in the category of “Best Use of Leveraging Technology for Efficiency and Automation.”

The entry by International Decision Systems was based on its recent implementation of Neocase CS. Deployed in a Software-as-a-Service model, Neocase was able to replace IDSI’s legacy system within a short period of time, seamlessly migrating to the new platform. The new implementation provided International Decision Systems with a sophisticated case management system for its customer support team as well as a superior self service portal for its customers.

Learn more about this success story by reading the full press release and watching the IDSI success story webinar.

Over 1,000 of your peers shared key metrics in regards to HR technology implementations - important benchmarks for every HR organization. Here are some key findings:

• Overall efficiency of HR service delivery can increase significantly when organizations deploy employee and manager self service and move to a service center approach for service delivery, measured by the number of employees served by HR. In some industries, the number of employees served doubled after deployment.
• Organizations can typically count on 20% to 25% reduction in HR administrative staff - staff that can now focus on strategic tasks – as more and more employee request are deflected to self service, especially when supported by a service center augmented by an automated HR help desk.

Neocase HR solutions - Neocase HRPower and HRForce - have been enabling corporations such as CUNA Mutual Group, Air France, Inter-American Development Bank and Renault-Nissan to achieve the above-listed results. Download our datasheets for Neocase HRPower and Neocase HRForce to learn more about these solutions.

Download the CedarCrestone report here.