Credite Agricole reduced employee inquiries by 80 percent after the implementation of Neocase Enterprise Portal

In late 2010, we launched a new enterprise portal solution, Neocase Enterprise Portal. It brings advanced portal functionality to Neocase customers. The solution enables significantly improved communication with customers, employees, and vendors through the portal. It also helps HR and customer service departments reduce operating costs.

Key features of the Neocase Enteprise Portal solution include:

• Unique Manager Self Service and Employee Self Service features
• On-line forms and surveys
• Virtual assistant
• Knowledge Management integration
• Social Media features

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Within six months of implementation of Neocase HR, Thales HR agents increased the number of transactions they handled by 23 percent.

In November 2010, Thales and Neocase Software co-hosted a webinar about Thales' HR transformation project. The webinar highlighted how Thales adopted best practices to create a high-performance HR shared service centre that includes a leading technology infrastructure based on Neocase HR solutions and a focus on HR process improvement.

During the webinar, we discussed:

• Benchmarking best practices for obtaining control and transparency and driving results
• Creating a robust governance model to act as the basis for all tactical implementation and execution strategy efforts
• Developing a structured performance culture to create a seamless shared service operation

Watch the recording of the Thales webinar here.

"SaaS can create the possibility of rapid business model innovation, improved service levels and new ways of controlling costs."

In a recent worthwhile article, Deloitte's HR Transformation practice highlights the pros and cons of SaaS (Software as a Service) technology for HR transformation initiatives.

According to the article, speed is the key to realizing value through HR transformations these days. That’s why SaaS can be such a compelling option for companies struggling to realize how to show their organizations the value of transformation now — not just a year or two in the future.

Click here to read the full article.

And take a look at Neocase's solutions - Neocase HRForce and Neocase HRPower - as the leading solutions for HR Shared Services and HR Service Delivery to accelerate your HR Transformation process.

Last year, Neocase Software held its first UK HR Executive Briefing in London with its co-host Atos Origin. The briefing's topic was focused on the "Future of HR Service Delivery" and featured presentations from Atos Origin, Lloyds Banking Group and Thales UK. Among the findings of the briefing were:

• Build a strong business case with supporting data and clear ROI, to ensure wider business stakeholders understood and supported the HR transformation.
• Importance of integrating systems first then using that as a platform for further transformation.
• Centralising HR processes helps free up HRBPs and managers for more strategic activities and is a key part of the HR SSC transformation.

Click here to download all the presentations from the UK HR Executive Briefing.

If you would like to receive an invitation for one of our future invite-only briefings, please send an email to marketing@neocasesoftware.com.