Neocase Professional Services

Working with the Neocase Profession Services team will ensure you get the most out of our customer service solutions. From proactive discovery and planning services to project management, solution deployment, and the final hand-off to Neocase customer support, we provide the expertise you need. Neocase offers a comprehensive set of implementation, integration, consulting and data services, which we offer directly, or through our network of partners.

Implementation Services

With our Professional Services, the majority of our clients can begin actively using the customer service application in a few weeks. Depending on your anticipated use of the application, we will work with your company to plan your implementation; import your existing data; configure your application to match your business processes most closely; and train your staff in the optimal use of the system. Plus, we offer best practices knowledge on data management and process flows to meet your specific business needs.

Consulting Services

In our past 15 years of contact center experience, we have built process flows in areas including customer service and support, self-service, knowledge management, partner collaboration, field services, and service level agreements. We offer process mapping from legacy systems, and best practices process consulting. We also recognize that your business is unique, and therefore, we will work diligently to understand your specific business process flows and offer advice on how to best leverage our applications.

Integration Services

Our integration services experts can help you integrate our applications with your back- and front-office enterprise applications, allowing easy sharing and maintenance of critical customer information. Using our smbXML interface, our Professional Service Team, or a Neocase Partner, can build real-time or batch integration links between your applications. As a result, your company can benefit from unified data that is always accurate across all customer applications.

Data Services

In order to maximize your productivity and transition from your old applications, you need to unite all your data. Our Data Management services can help you extract the data from your legacy systems, structure it in coherent hierarchies, clean and reformat it, and, finally, import it into your Neocase application.