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Neocase Technology Services
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Working with the Neocase Technology Services team will ensure you get the most out of your Neocase solutions.
From proactive discovery and planning services to project management, solution deployment, and the final hand
off to Neocase customer support, we provide the expertise you need.
Neocase offers a comprehensive set of implementation, integration, consulting and data services, which we offer
directly, or through our network of partners.
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Implementation Services
With our professional services, the majority of our clients can begin actively using the Neocase application within a
few weeks.
Depending on your anticipated use of the application, we will work with your company to plan the following:
• Implementation schedule
• Data Migration (importing your existing data)
• Application configuration to match your business processes
• Staff training for optimal use of the system.
Additionally, we offer best practices on data management and process flows to meet your specific business
needs.
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Consulting Services
In our past 17 years of experience implementing customer support solutions, we have built process flows in areas
including customer service and support, self service, knowledge management, partner collaboration, field
services, and service level agreements.
We offer process mapping from legacy systems as well as best practices process consulting.
We also recognize that your business is unique, and therefore, we will work diligently to understand your specific
business process flows and offer advice on how to best leverage our applications.
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Integration Services
Our integration services experts can help you integrate our applications with your back- and front-office
enterprise applications, allowing easy sharing and maintenance of critical customer information.
Using our smbXML interface, our Technology Services Team can build real-time or batch integration links between
your applications.
As a result, your company can benefit from unified data that is always accurate across all customer applications.
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Data Services
In order to maximize your productivity and transition from your old applications, you need to unite all data.
Our Data Management services can help you extract the data from your legacy systems, structure it in coherent
hierarchies, clean and reformat it, and, finally, import it into your Neocase application.
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Training
As part of your technology services offerings, the Neocase team can provide full application training to your
account Administrators and End-Users.
Training can be administered in two convenient formats:
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1. On-site
2. Online meeting and conference call |
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Technology Services
Contact Me
Attend a Webinar
Solution Tours
Download Datasheets
