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Resource Center

The Neocase Software Resource Center is your trusted source for up-to-date CRM customer service software solutions. Here you will have access to the latest on demand customer service and CRM strategy articles, whitepapers and customer success stories to help your organization deliver a better customer experience.

datasheets

  • Neocase Company Overview
    “Neocase Software is far and away the most capable customer service solution that we've seen.”
  • Neocase Customer Service
    A complete and collaborative case management solution, the Neocase Customer Service solution is an integral part of the Neocase Software suite.
  • Neocase Knowledge Base
    With multi-media capabilities, the Neocase Knowledge Base is an intuitive search engine that categorizes and stores information for agents and customers to resolve cases quickly.
  • Neocase SelfService
    Neocase SelfService delivers a superior, cost-effective solution for organizations of any size. An integral part of the Neocase Customer Service suite, Neocase SelfService automatically tracks all case interactions and provides seamless case resolution workflow to the customer service agents desktop.
  • Neocase Partner Center
    Create a true collaborative case resolution process by enabling customer service agents to transfer cases either to another agent, field service agents by geo-localizations, or partners.
  • Neocase CRM
    By encapsulating all the functionality of Microsoft Dynamics 3.0™ Sales and Marketing with Neocase Customer Service, Neocase CRM enables employees to make sales decisions, market products, solve customer issues and cater to all aspects of the customer relationship experience.

white papers

  • Download the whitepaper Self Service Drives Dollars for the Contact Center

    Customers want answers to their questions more quickly and more accurately in the channel of their choice. Download this paper to find out about these interesting statistics and more.

    Self service in the contact center can have staggering results:

    -   65% increase in customer satisfaction
    -   58% increase in first call closure rate
    -   39% increase in customer retention
  • Download the whitepaper CRM Technology Briefing Report for Growing Businesses [by CRM Mastery]
    According to a recent research report issued by Best Practices, LLC, "today's technology-aware consumers are demanding higher levels of service than ever before."
    What's more, in today's global marketplace, many rapidly growing small and midsized businesses are discovering that customer service is often one of the most important (if not one of the only) competitive differentiators.
  • Download the whitepaper Customer Service Operations Solved through Real-time Collaboration [by Neocase Software]
    As we reach a level of market saturation in the customer relationship management (CRM) space for sales and marketing, what is happening to customer service? How can you wade through the options available to your company today? Your customer wants to have professional, clearly defined, and complete customer service options in place that not only address basic questions but also the complex questions and situations relative to him. It is up to the customer to decide if you are the right business partner based on how committed you are to delivering the best, most organized customer service.