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Neocase Customer Service Role-based Dashboards

The Neocase Customer Service Role-based Dashboards provide customer service and support organizations with real-time visibility and access to everything they need to know to resolve customer issues quickly. Through permission based interfaces, the customer service dashboard is customizable for each employee- from agent, supervisor, administrator, sales, finance, partner and customer—providing instant snapshots of key customer service case management indicators such as open, unassigned and closed cases by agent, queue, department or team.

Neocase Customer Service Role-based Dashboard Benefits:

  • Anytime, anywhere Web-based, customer service access.
  • Stay compliant with service level alerts.
  • Proactively monitor and respond to customer needs in real-time.

Neocase Customer Service Role-based Dashboard Features:

  • Permission based access.
  • Real-time case performance metrics.