Neocase SelfService - On Demand Customer Self Service Software Solution

Today's technology—savvy consumers are demanding higher levels of service more than ever before. They want to be able to find immediate answers to their questions on your company's website before having to interact with a service agent over the phone. That's why it is important to empower your customers to easily access all the information they want 24x7 through a customer self-service portal; combining help from customer service agents if needed.

The Neocase SelfService portal is an on demand customer self-service software solution that enables customers who don't find answers to their questions on the Web to instantly and easily log a new case from within your company's Web site, 24x7. Integrated with the Neocase Knowledge Base, customers can easily search for information, submit new cases, check the status of existing cases or collaborate on an existing case all over the Web thereby reducing your cost to serve.

Neocase SelfService Benefits:

• Designed to help your company deliver customer service 24x7.
• Real-time collaboration between agents and customers via the Web.
• Allow those who prefer to use email to automatically create customer service cases with their email program of choice.
• Tailor the customer self service user interface to match the corporate website look and feel.

Neocase SelfService Features:

• Seamless service level agreements (SLAs) and contract support.
• Fully integrates with Neocase Knowledge Base.
• Customers can view case progress and performance instantly online.
• Quick build of online surveys.