Neocase HR for Shared Services Centers (SSC)

Would you like to reduce costs associated with your SSC while increasing employee satisfaction?

Neocase HR provides a premier option for HR SSC management. Neocase HR organizes and optimizes resources within a Shared Services organization to better handle incoming employee requests.

Major global corporations such as Air France and Renault have achieved the following results in their HR Shared Services Centers by implementing Neocase HR:

• 30% reduction of inquiries from employees
• 20% reduction in time treatment of each inquiry
• 20% reduction in required number of HR managers to handle HR inquiries
• 40% increase in employee satisfaction

The Neocase HR solution suite allows for ultimate productivity gain and lower costs through:

• One unique point of contact for all employees
• Maximizing expertise throughout the organization
• 24/7 employee access to services and information through employee portal
• A Robust Knowledge Base providing access to relevant employee resources
• Collaboration: 80% of inbound requests, the vast majority, can be handled by a 1st Level of Support. The remaining 20% require multiple parties, which Neocase HR manages with ease
• Complete audit trail of incoming/outgoing correspondence and full case tracking for each employee request
• An Agent Dashboard registering the volume and category of inbound requests and resolution rates

Download the Neocase HR datasheet

If you would like to learn more about Neocase HR and set up a meeting with us, please contact one of our sales representatives in your respective region:

• EMEA: François-Xavier Beauval, EMEA Sales Director, fxbeauval@neocasesoftware.com
• US: Jim Watson, Regional Director, jwatson@neocasesoftware.com