Neocase CRM

Neocase CRM is a customer relationship management solution that provides the capabilities needed to connect sales, marketing, and customer support teams for better customer service. By encapsulating all the functionality of Microsoft Dynamics™ CRM 4.0 sales and marketing with Neocase Customer Service, Neocase CRM enables employees to make sales decisions, market products, solve customer issues and cater to all aspects of the customer relationship experience.

Neocase CRM is the fastest and easiest way to add customer relationship management capabilities to any organization that uses Microsoft system applications, including Microsoft Office Outlook- the applications your employees use every day. The simple, intuitive role-based interface of Neocase CRM encourages user adoption and requires minimal training.

Neocase CRM Benefits:

• Tight integration with the Microsoft Office system and Office Outlook.
• Quick and easy access to your customer service data.
• Customized workspaces.
• Easy customization.
• Easy-to-use.

Neocase CRM Features:

• Customer Service & Support Solution

  Maximizes the productivity and quality of customer service through collaboration, self-service, knowledge management, partner centers and advanced workflow management with strict adherence to service level agreements (SLAs). Learn more.

• Sales Automation Solution

  Make it easy to manage leads and opportunities, measure and forecast sales activity, track customer contacts, and automate the sales process—helping ensure a shorter sales cycle, higher close rates, and improved customer retention. Learn more.

• Marketing Automation Solution

  Enable sales and marketing professionals to deliver targeted communications to prospective and existing customers, shorten the sales cycle, and improve close rates. Learn more.