Build a World Class HR Shared Services Organization

Global HR Shared Services organizations are under great pressure to perform productively and cost-effectively, but with fewer resources. Day-to-day transactional activities are time-consuming and can reduce HR effectiveness. The increasing global complexity of employee benefits, regulatory compliance, and corporate policies can delay organizational productivity when striving to deliver efficient HR business processes and services to worldwide employees. There are many challenges to consider, namely how do you:

	Reduce day-to-day operational transactions and lower operational costs
	Improve first call resolution and enable fast, accurate employee resolution
	Allow employees to securely and easily view personal information
	Reduce manual case transfers and poor case routing processes
	Route cases to the right agents, experts, or queues at the right time

Neocase HRPower for large global HR organizations

Neocase HRPower is an integrated, scalable and flexible HR Shared Services solution that addresses the needs of large global HR organizations. Neocase HRPower allows an HR organization to transform its business to reduce operational costs, enhance employee satisfaction, and optimize HR processes. The solution’s tiered architecture automates operational transactions and streamlines the process of resolving complex employee inquiries. The value of Neocase HRPower is to bring significant organizational efficiency and effectiveness to the HR Department through a symbiotic hybrid of best practices and technology.

Business Process Management and Business Intelligence drives HR transformation

Efficiency and effectiveness of HR processes and services are key drivers of HR transformation. Neocase HRPower helps to accomplish this through advanced Business Process Management (BPM) functionality, enabling HR departments to automate key HR processes such as: onboarding, offboarding, maternity leave, and payroll.

Specifically, Neocase HRPower delivers the following key BPM functionality:

	Workflow Engine supports the automation and optimization of all HR processes through process modeling, business rules management, event triggers and alerts.
	Intelligent Case Routing distributes employee inquiries to the appropriate HR agent within your Shared Services Contact Center based on keywords, topics, type of employee, etc.
	Case form builder allows HR organizations to customize the agent case form to incorporate specific process steps and milestones.

	Flexible reporting engine to run standard reports on various HR metrics in real-time and build customized reports for advanced analysis.
	Multi-dimensional OLAP reporting enables HR manager and executives to drill down in HR analytical data across multiple HR metrics.
	Role-based dashboards deliver relevant data and information about HR process for real-time decision support.

Integration with Knowledge Base and Self Service Portal enhances HR Service Delivery

Many organizations face a rising number of employee phone calls, emails, web, fax, and mail inquiries that increases costs and reduces HR agent productivity. Information needed to quickly resolve cases may reside at different locations, and requires collaboration among various experts. With Neocase HRPower and its integration with Neocase’s Knowledge Base (KB) and Self Service (SF) solutions, HR SSOs can significantly: reduce the number of cases, lower resolution time, and automate workflow processes to decrease costs.
 

Features of Neocase HRPower

Neocase HRPower, scalable and flexible, provides the following features:

	Flexible, open HR Shared Services & Cross-Enterprise platform
	Business Process Management functionality, including workflow and business rules engine
	HR Business Intelligence, including real-time reporting and executive dashboards
	Proactive SLA Management
	Knowledge Base, including intelligent recommendation engine
	Employee Self Service Portal
	On-Premise and SaaS Deployment

To learn more about this solution, download the Neocase HRPower datasheet or any of our other documents in the Resource Section.