Transform your multi-tier HR Service Delivery with Neocase HRForce

Automate administrative tasks and reduce operational costs to improve HR Service Delivery.

In this challenging economic climate, Human Resources (HR) departments are under great pressure to deliver the highest quality of HR services at the lowest operational cost. In fact, according to leading analysts, Gartner and CedarCrestone:

	HR organizations spend an enormous amount of time (as much as 70% to 80%), dealing with administrative activities and employee/manager questions and issues that contribute to high operational HR costs.
	HR Organizations are pressured to optimize the effectiveness and efficiency of their HR service delivery: top-performing companies (i.e. deemed more efficient and effective in HR service delivery) are able to spend 20% less on HR costs (per employee) than average-performing companies.

Optimize the HR Service Delivery Model with Neocase HRForce

Considering the special needs of mid-size HR organizations, Neocase Software provides a software solution that empowers corporations to optimize its HR processes. Neocase HRForce addresses the common challenges experienced within a mid-size HR department:

	Small budgets: According to a leading analyst group, Neocase solutions offer the lowest cost-to-benefit ratio in the industry, and are the most affordable solution for mid-size companies.
	Fast deployment: Neocase HRForce is deployed in a Software-as-a-Service (SaaS) model for mid-size companies, guaranteeing quick implementation. For example, a multi-tier HR service delivery process could be up and running in a matter of days.
	No IT support: Neocase HRForce was developed to require little to no IT support to be implemented. The solution can be maintained with minimal IT involvement due to preconfigured processes, groups, and reports.

Neocase HRForce provides critical functionality for each tier of the HR service delivery model

	Tier 1 / Self Service: An easy-to-use Self Service portal with integrated knowledge base that enables employees and managers to search the knowledge base, submit and track inquiries and manage other administrative tasks.
	Tier 2 / Service Center: An advanced HR Service Center system with integrated knowledge base and case management functionality that supports daily administrative activities of HR generalists such as: handling employee inquiries, researching answers in the knowledge base, and providing key reports to HR management.
	Tier 3 / Experts: Neocase HRForce’s Business Process Management(BPM) functionality (Routing & workflow rules engine) fulfills the final tier of the multi-tier HR service delivery process by automatically routing complex HR inquiries to the appropriate domain experts.

Preconfigured to support your multi-tier HR service delivery

Key Features:

Neocase HRForce, easy-to-use and flexible, provides the following features:

	Preconfigured HR processes, case forms, services types, service levels, and employee types
	Self Service Portal (Employee Self Service)
	Knowledge base, including intelligent recommendation engine (optional with prepopulated HR content)
	HR Business Intelligence functionality, including standard reports, report builder & executive dashboards
	Employee satisfaction survey tool for email, web and phone surveys
	Proactive SLA Management functionality
	SaaS deployment

To learn more about this solution, download the Neocase HRForce datasheet or any of our other documents in the Resource Section.