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The Neocase Advantage |
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Neocase Software is a leading global provider of HR Shared Service solution delivered as software-as-a-service (SaaS) and on-premise. We enable organisations to meet the day to day challenges managing their
workforce they face in empowering their people and maximizing the productivity of their human capital. We currently empower hundreds of customers and millions of users worldwide.
What makes Neocase unique?
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Collaborative HR, CS & FS Shared Services
Our solution consists of 3 integrated platforms for Human Resources, Customer Support and Finance Services. Our clients use our solution to cost effectively and proactively manage, engage, improve and integrate with their employees, customers and suppliers.
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One Foundation, 100% Organic
In a market characterised by rapid consolidation and merger and acquisition activity, Neocase Software remains one of the only Shared Services vendor with a completely homegrown solution and services model. This means that every component of the Neocase suite was developed by Neocase and not paved together via acquisition. This translates to one system with one user interface, one data model, one customer support team, and one reporting environment across all platforms.
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Software-as-a-Service Lowers the Total Cost of Ownership and Speeds Delivery
Our solution is accessible through a standard web browser thus saving customers implementation time, personnel, hardware and consulting services. Our multi-tenant Software-as-a-Service (SaaS) architecture provides clients with high flexibility, reliability and lower IT costs. However, we understand that some of our customers are unable to use this platform due to various internal reasons and so we also have the capability of providing our solutions on –premise.
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Persistent Focus on Customer Success
We believe focusing on our customers’ success will lead to our own success. We have successfully developed and formalised a Customer Success Framework that governs our operational model. Since 2001, we have averaged a 95% retention rate. We strive to maintain our strong retention rates by continuing to provide our customers with high levels of service and support.
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Rapid Integration
Linking critical data with Neocase is straightforward. Neocase uses Web Services and other data integration services to access data from a wide range of systems, including ERP, HRIS, financial systems, billing platforms, and data warehouses.
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Global Reach
Because you do business globally, Neocase is global too. Staffed 24x7 global support means that the sun never sets for Neocase Customer Care. In-country account management and consulting services are provided for customers across North America, Europe, and the Middle East.
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Customisable for Your Business
Every organisation is unique and a one-size-fits-all approach does not work. With Neocase, customers can match the use of our solution with their specific business processes and workflows. The flexibility of our solution also allows our customers to deploy any of our solution and module individually or in any combination.
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Overview
