Position Summary

Neocase Software is an exciting, international company with offices in San Francisco, Boston, Paris (France) and London (UK).

The Technical Lead Consultant position is based in beautiful San Francisco, CA. Our office is located in SF's Financial District and is easily accessible by BART, Muni and other public transportation in the Bay Area. We are a young, growing, enthusiastic group in SF that is looking forward to adding a committed, enthusiastic and driven member to our team. This position reports directly to the Director of Professional Services, Americas.

Who are we?

Founded in 2001, Neocase Software has been consistently delivering innovative solutions for human resources, customer service and finance operations that focus on flexibility, easy integration and low total cost of ownership for its customers while enabling them to deliver the highest level of service to employees and customers alike and therefore increasing employee and customer satisfaction. 

Hundreds of enterprise customers and millions of users worldwide depend on Neocase’s solutions to manage, improve and track the daily employee and customer service processes. Neocase is dedicated to making our customers successful in their customer service and shared service operations, and continues to invest heavily in R&D. 

Designed for quick implementation and ease-of-use, the Neocase Software solutions are available on SaaS or on premise. Only Neocase offers the elements of a proactive shared service center solution that simplifies how your employees, customers and partners work with your smart agents. 

Position Responsibilities

You are responsible for implementing and customizing our software solution and providing our customers with
support and assistance with their configuration, use, and maintenance of our comprehensive product.

Your responsibilities include (but are not limited to):

• Being the architect of customization required by customers
• Understanding customer technical and business requirements and scope the work effort for engagements
• Installing and configuring Neocase software products
• Providing technical support to customers
• Building custom integrations between the Neocase product and other platforms
  

Professional Qualifications

• 

1 – 3 years’ experience delivering consulting for technical customer engagements
• 1 – 3 years’ experience developing ASP/Web solutions
• Experience with Database Design and Optimization: SQL Server, Oracle
• Strong system integration skills
• Bachelors degree in Computer Science / IT or equivalent academic/professional experience

Personal Qualifications

• Ability to work in a small team environment, meet tight deadlines and work on several projects simultaneously
• Ability to work independently as well as being a team player
• Must be able to articulate advanced technical solutions and concepts to both business and technical audiences

• Must be organized and able to commit and deliver to project plans and timelines

• High levels of drive, determination and enthusiasm



Desirable

• 
SSIS experience
• HRIS software experience (PeopleSoft / SAP or similar)

Compensation

• Package: Based on Experience and fit
• Benefits: Medical, Dental,  etc.
• Exciting Stock Option plan


To apply for this position, please submit your resume and a few words to gmahe@neocasesoftware.com.