Neocase Software is a leading SaaS provider of HR, Customer Service and Finance solutions for shared service centres. It empowers global corporations to manage and optimise their shared service and support operation performance and processes through its uniquely adaptive and award-winning technology platform.

Founded in 2001, Neocase Software has been consistently delivering innovative solutions for human resources, customer service and finance operations that focus on flexibility, easy integration and low total cost of ownership for its customers while enabling them to deliver the highest level of service to employees and customers alike and therefore increasing employee and customer satisfaction. Neocase customers have seen tangible results such as productivity gains, cost savings, faster case resolution and most importantly increased satisfaction and retention.

Hundreds of enterprise customers and millions of users worldwide depend on Neocase’s solutions to manage, improve and track the daily employee and customer service processes. Neocase is dedicated to making our customers successful in their customer service and shared service operations, and continues to invest heavily in R&D.

Designed for quick implementation and ease-of-use, the Neocase Software solutions is available on SaaS or on premise. Only Neocase offers the elements of a proactive shared service centre solution that simplifies how your employees,customers and partners work with your smart agents.

Neocase Software is a privately-held software solutions company with offices in San Francisco (California), Paris (France)  and London (England).

Investors in the company include Iris Capital and CDC (Caisse des Dépôts).