Founded in 2001 as a spin-off from a call center environment, Neocase Software has been consistently delivering innovative
  solutions for customer support, human resources and finance operations that focus on flexibility, easy integration and low
  total cost of ownerships for its customers while enabling them to deliver the highest level of service to employees and
  customers alike and therefore increasing customer and employee satisfaction. Many of Neocase’s customers have seen
  tangible results such as productivity gains, cost savings, faster case resolution and – most importantly – increased
  satisfaction and retention.

  More than 200 enterprise customers worldwide such as Air France, Renault-Nissan, Toshiba, and L’Oreal depend on Neocase’s
  solution to manage, improve and track the daily customer and employee service processes. The company is dedicated to
  making our customers successful in their customer service and shared service operations, and continues to invest heavily
  in new product development and improvement.

  Designed for quick implementation, ease-of-use, and optimized for Microsoft Dynamics™ CRM 4.0, the Neocase Software
  solutions can be deployed either on demand or on premise. Only Neocase offers the elements of a proactive customer
  service solution that simplifies how your customers, employees and partners work with your smart agents. This allows you to
  focus on business and fulfill your customers' needs.

  Neocase Software is a privately-held software solutions company headquartered in Paris (France) with North
  American headquarters in San Francisco (California) and a Northern European branch in London (England). 
 
  Investors in the company include Iris Capital and CDC (Caisse des Dépôts).