Establish a single point of contact for all corporate financial dispute accounts.
Structure a collaborative workflow for dispute resolution to include:
debt collection agents and other internal expertise as well as external partners (commercial banks, legal counsel).
Enrich the process through a knowledge base, to aide in collective
contribution to standardize dispute management and resolution.
Empower debt recovery services with the necessary tools to aide in the
qualification or resolution of accounts through partner portal.
Automatic generation of notices of default in payment, ageing
documentation, and other important communications with outstanding AR
accounts.
Tailor the right case treatment according to client and type of
financial dispute based service level agreements (SLA) for each client
dispute.
Guarantee trackability and visibility via dashboards, reports and analytics of dispute account status and treatment throughout the resolution process - from initial outstanding AR, through DSO, to the provisioning of its payment.
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